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Many significant failuresfrom FEMAs response to Hurricane Katrina to the recent economic collapsecould have been prevented or mitigated if those lower in the hierarchy were successful at communicating to leaders the risks they saw in the system. Ira Chaleffs Courageous Follower model has facilitated healthy upward information flow in organizations for over 15 years. The Harvard Business Review called Chaleff a pioneer in the emerging field of followershipthis new edition shares his latest thinking on an increasingly vital topic.
The updated third edition includes a new chapter, The Courage to Speak to the Hierarchy. Much of Chaleffs model is based on followers having access to the leader. But today, followers can be handed questionable policies and orders that come from many levels above themeven from the other side of the world. Chaleff explores how they can respond effectively, particularly using the power now available through advances in communications technology.
Everyone is a follower at least some of the time. Chaleff strips away the passive connotations of that role and provides tools to help followers effectively partner with leaders. He provides rich guidance to leaders and boards on fostering a climate that encourages courageous followership. The results include increased support for leaders, reduced cynicism and organizations saved from serious missteps.