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Focuses on the missing ingredient in the quality movement--the human element--and is filled with many practical suggestions and insights on how to unleash the creative talent and ideas of the vast majority of people who live and work on four of their eight cylinders, primarily out of fear.
--Stephen R. Covey, Ph.D., author of The Seven Habits of Highly Effective People
This widely-praised book shows managers and executives how to eliminate fear, encourage quality performance, and increase corporate competitiveness.
- How fear prevents people from doing their best
- How fear operates in organizations
- The repercussions of speaking up
- How to build relationships without fear
This work is a timely antidote to the insecurities of workers faced with the pervasive push toward leaner, meaner organizations. Let this practical guide show you how to create a high-trust workplace without fear.