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Why the book? We feel that the SnapCab story can benefit other people, so we are writing this book to be a companion to our tour. The tour is largely focused on how to build a culture of continuous improvement. This book is our way of sharing the unique tools that go along with our company culture to build a high-growth company.And why do we do the tour? Well, if you invite someone into your home, youd better be ready for company. By inviting people into our home at SnapCab, it keeps us mindful of lookingand doingour best. Our culture did not build itself. Many have helped us over the years. We invited you and your organization to come and tour our shop so that we could pay forward what others have given to us. By paying it forward, we continue to learn. Imagine what it means to our employees to share what they know with others. Imagine what it means for them to hear what you are doing, and how we might make it part of our company. It is an upward spiral of reciprocal advice. Come and tell us your best practices, and we will lift each other up. On how we made this book: During our monthly company meetings in 2015, We gave talks on what we see as the most important parts of our company culture. I partnered with David Childs, who created this book based on transcriptions of the talks and on the Power Points he did for the meeting. If youre not up for reading a 300-plus-page book, check out the QR codes in each chapter. Theyll take you to the videos of the original talks and youll see even a bit more about our company culture. This is a truly lean book. I hope that you find it useful.