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An increase in major natural disastersand the growing number of damaging events involving gas, electric, water, and other utilitieshas led to heightened concerns about utility operations and public safety. Due to today's complex, compliance-based environment, utility managers and planners often find it difficult to plan for the action needed to help ensure organization-wide resilience and meet consumer expectations during these incidents. Emergency Planning Guide for Utilities, Second Edition offers a working guide that presents new and field-tested approaches to plan development, training, exercising, and emergency program management.
The book will help utility planners, trainers, and respondersas well as their vendors and suppliersto more effectively prepare for damaging events and improve the level of the utilitys resilience. It also focuses on planning needed in the National Incident Management System and ICS environment that many utilities are embracing going forward. In doing so, utilities will be able to improve the customer experience while reducing the impact that damaging events have on the utilitys infrastructure, people, and resources.