Management: Meeting And Exceeding Customer Expectations (With Infotrac & Xtra Printed Access Card)

Management: Meeting And Exceeding Customer Expectations (With Infotrac & Xtra Printed Access Card)

  • Publish Date: 2007-05-21
  • Binding: Hardcover
  • Author: Warren R. Plunkett Raymond F. Attner Gemmy S. Allen
Vendor
South-Western College Pub
Regular price
$774.73
Sale price
$18.92
Quantity must be 1 or more

Attention: For textbook, access codes and supplements are not guaranteed with used items.

Arrives in 3-7 Business Days

MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.

Customer Reviews