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Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
Authored and quality assured by itSMF UK.
Part of a four-book series covering the Intermediate Capability syllabus.
A practical, portable, pocket-sized reference book, ideal for ITIL practitioners